Review Time
After reading many positive reviews, I ordered boots for my daughter. I got an order confirmation and tracking updates soon after. However, when tracking showed delivery on November 27th, the package never arrived. We searched the area and asked neighbors, but no one had seen it. I’ve emailed the company multiple times and messaged them through their website, but there has been no response. I regret using my debit card and wish I had used my credit card for a possible chargeback. It’s disappointing, especially since their site promises timely email responses, yet none of my emails have been answered.
I purchased a pair of boots recently, and the leather has cracked within just 6 weeks. For a brand that claims to be premium, this is very disappointing. I took good care of them and even used the recommended cream, providing evidence of the damage to the seller. They said they would contact the brand but later claimed the issue was due to 'lack of care', which isn’t true. I wasn't offered a full refund despite the boots being so new. Instead, I was offered a 20% credit, which is useless when the first pair failed under normal conditions. It's disappointing that the seller is willing to sell these boots but not stand behind them when issues arise. I expected much more from a brand charging this price. I'm thoroughly disappointed with both the seller and the brand.
After seeing many positive reviews, I ordered boots for my daughter. I received confirmation and tracking updates a few days later. However, when tracking indicated delivery on November 27th, nothing arrived. We checked everywhere but found nothing. I have emailed the company several times and messaged through their website without any replies. I regret using my debit card, as support from my bank seems unlikely. It’s disappointing since their site claims timely email responses, yet none of my inquiries have been addressed.
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We began trading in 1982, and now have a high street store Trowbridge.
This online store first opened in 2006 and offers the same genuine, top branded footwear found in our stores, at competitive prices. This site is produced in-house to keep it fully up to date and to display new ranges as soon as they become available.
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