matalan.co.uk

3.7
3.7 Based on 140 reviews

...

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Mixed Experience with Sizing and Returns

I frequently shop at the store, but the items I was looking for weren't available in my size. When I inquired, I was advised to place an online order, which I did, opting for store pickup. Two pairs fit well, but one was significantly oversized. Upon reviewing the order details, I discovered I had to return the item by mail at my own cost, which was frustrating since the store is only 2 miles away. Therefore, for a pair of £12.50 jeans, I ended up paying £4 to return it.

3
Date of experience: Jan 17, 2026

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