matalan.co.uk

3.7
3.7 Based on 140 reviews

...

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Mrs Deborah Hales
Poor quality fabric. I guess you get you what you pay for. The dress was far too big so needed retur

Poor quality fabric. I guess you get you what you pay for. The dress was far too big so needed returning. The return portal wasn’t working so I asked for help. Still didn’t resolve my issue so I gave the dress to the charity shop instead. Don’t buy from here unless you’re really sure you will be happy with your purchase. The person I spoke to was not at all concerned that I couldn’t return my dress due to no scanning of labels available to me. She could not have cared less. Very poor customer service - may I suggest some training !

1
Date of experience: Feb 19, 2026

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