The first thing you notice is that they do not put a customer service contact on their website.
Once you have drilled down to find such a thing (via the internet) it turns out you are e-mailing Match USA ! Not that helpful.
Match UK take absolutely ages to approve a photo. C'mon guys, call yourself professional? Amateurs more like. Totally unacceptable. Not impressed. If I could I'd give them 0 stars I would.
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