Terrible customer service and misleading claims. They state on their site that if you’re not satisfied, they will issue a reimbursement. There’s no small print (I’ve checked thoroughly). I tried one of the three bottles I ordered and didn’t enjoy the taste, which wasn’t as good or intense as advertised. I requested a refund within two hours of receiving it, only to be told they would provide a voucher instead. What’s the point of exchanging for more of the matcha I didn’t like?
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