FRAUD!!!! Do not use this company.
After a VERY, VERY disturbing first date and LAST, and after MULTIPLE attempts to reach my “matchmaker” SHANNON, it took my assigned “matchmaker” five days for me calling calling to get in touch with her. She then scheduled an appointment to discuss and I have NEVER heard from her even after she NO SHOWED on our SCHEDULED appointment with me. When I finally connected with an assistant manager and explained what happened, I was told he didn’t believe their male client would behave that way. I was not only ignored, but completely dismissed.
This situation was handled in an extremely unprofessional manner. While the company claims they “don’t do refunds,” there also appears to be no accountability when a client has a genuinely upsetting experience.
To put this in perspective: while on the date, a busboy at the restaurant actually asked me if I was okay when I went to the bathroom. If a stranger can recognize something is wrong, it’s alarming that the company I paid could not—or would not.
They state that each male goes through a background check. That might be true, but if you feel unsafe, objectified or harassed during a date from one of THEIR clients , they will dismiss you and just tell you it’s not their problem and to just try again. And, of course, after the company ignores your phone calls, emails and texts and completely LIES to you about what they verbally promise.
The overwhelming “ick” I felt after the date was made significantly worse by how little concern or seriousness this company showed afterward. If you’re comfortable paying to feel objectified and dismissed, this may be the service for you. Otherwise, I strongly recommend looking elsewhere.
I’ve asked for a full refund and they have denied it with zero care of my experience.
The responses from owner are dishonest! They only want your money !
STAY FAR AWAY!!! Unless you want a company that is ok with their clients HARASSING YOU!!
**** I still Have NOT heard from my matchmaker! The response to my claim is not true at all.
**** read other reviews, if I could give this company negative stars I would do that.
**** Do NOT sign a contract!!! It locks you in no matter what! Protects the business and NOT the client!
**** Money making scheme
**** WORST CUSTOMER SERVICE IVE EVER EXPERIENCED
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