This company is owned by a Fortune 500. They must have slashed their budget starting with customer service, if there is one. Never had any problems with buying tools and never needed assistance. Been at it all week trying to get help with a bubble flare adapter for a kit I have. I want this part as well as several other tools on the site. I get right to the kit and click support and every piece in the kit has a part number and description, but it won’t recognize anything I enter related to the part. As soon as you call, you hear the “we’re experiencing longer wait times than usual” , no matter what day or time. Then at around 15 min. that message gets more frequent and then I’m told “sorry, there’s no one here to help you” and the call ends. I emailed and got a response in two days telling me that the part is listed in his computer. Also, what time he is in the next day so he could help me. I responded to the email that I just need to know what to enter for recognition so I could complete my order. Didn’t get a response in two days, but I had called a half hour after his stated time and got the phone dump. I think he needs to go on the company’s site to see if it works. So here we are, after day four and no other response. Looks like my project car will be down until I buy a kit from Mac or Snap On.
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