Review Time
This company is owned by a Fortune 500. They must have slashed their budget starting with customer service, if there is one. Never had any problems with buying tools and never needed assistance. Been at it all week trying to get help with a bubble flare adapter for a kit I have. I want this part as well as several other tools on the site. I get right to the kit and click support and every piece in the kit has a part number and description, but it won’t recognize anything I enter related to the part. As soon as you call, you hear the “we’re experiencing longer wait times than usual” , no matter what day or time. Then at around 15 min. that message gets more frequent and then I’m told “sorry, there’s no one here to help you” and the call ends. I emailed and got a response in two days telling me that the part is listed in his computer. Also, what time he is in the next day so he could help me. I responded to the email that I just need to know what to enter for recognition so I could complete my order. Didn’t get a response in two days, but I had called a half hour after his stated time and got the phone dump. I think he needs to go on the company’s site to see if it works. So here we are, after day four and no other response. Looks like my project car will be down until I buy a kit from Mac or Snap On.
Matco Tools has the worst customer service ever. I cancelled a backordered item and was then double charged for a duplicate item I didn't even didn't order. I have spent hours trying to call customer service and they have never answered the phone, but they sure answer the order line if you want to place an order. I have requested a phone call several time and they will not call me. I would avoid Matco tools.
made weekly payments on the tool truck that equaled 120 dollars on a loan. loan payment amount was 118 dollars a month matco said i was a month behind my credit score dropped over 80 points paid the loan off when i called customer service the man i talked too was being a smart ass I will never buy from them again i will go with snap-on or cornwell from now on they are a very crooked company
I will never buy tools from them again. So when you sent your tools in to get fixed or replaced, they tell you that it's a franchise problem. And will not replace or fix your tools. They are the worst company I have ever used. Im now out the money and tools. Please don't use this company they will steal
I have bought matco tools for the last 8 yrs not buying from other tool trucks. I have purchased a lot of stuff over the years. I work in Mt. Juliet tenn and lost the matco dealer at the shop I am at. I have broken tools and have no way of getting them replaced or repaired. It's a joke. This happens a little with matco. I have lights u where on your head one is broken and the other will only last about an hr now charged. The ones that matco carries is junk. I wish someone made a freaking light that was bright and easy to hang so u can use effectively. The magnets r shitty and most have no hook. This is a joke.
matcotools truck on the freeway in henderson nv exiting college dr would not let me in when i was trying to switch to the exit lane and almost forced me and my autistic child to crash!!! i honked at him since we could have DIED and he started to slam on his brakes and went even slower!! AGAIN trying to force a accident!!! license plate: 57F 466. i want a manager to call me immediately, this is unacceptable! i followed him and he went it looked like to his home since he smiled and laughed at me in the garage while i took pictures. i have photos of his truck and him. tall white male in brown shorts, sunglasses, and a short sleeved dark blue or black shirt. im outraged your company is endangering the lives of children and i will tell everyone!!! ive been told to file a police report, absolutely disgusting he laughs when my child and i could have been dead today just sad
Matcos student tech support that you call or email and talk with is lazy and doesnt want to work. If you ever ask for help good luck she will dump responsibility on someone else, and the person matco has representing them at our college is lazy also. It seems matco cant keep up with there customers. Very poor customer service in ohio corp office.
I will never buy Matco tools again. My tool truck guy was the worst and never had what I wanted. I got a tool box from him that came with broken bumpers and after a year or two they never got replaced and he now quit. My tool truck guy also paid late and hurt my credit all the while he was serving us. I fell behind by a few hundred dollars and they threatened to send me to court. T hey also would not work with me to setup a fair plan to not continue to hurt my credit. they would only do it for more than i could pay in order to set up a plan. SO now I only pay around 200 a month but it isnt enough and they continue to mark my credit every month I dont pay back around 20 dollars more. Words company ever.
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