matcotools.com

Predatory Practices, Falsified Payment History.

On 02/05/2020 I opened a credit account for a toolbox I was told would cost a total of $8000.00 I received my first receipt on 02/23/2020 via text message in the form of picture that only showed the top half of the receipt. The bottom half of the receipt had been folded by the Matco Tools rep. to conceal the total balance being charged. I requested my account number directly after this message the same day. I logged into MatcoTools.com and saw I was actually being charged a total of $13936.00 and not the total of $8000 total The Matco Tools Rep. said I would be charged. I asked for an explanation and the Matco Tools Rep. said to disregard that amount because that's just how Matco Tools writes it up. On 02/26/2020 I explained that this is not the amount I was told I would be charged and I'm not comfortable with my Matco Tools online account showing a different amount than he was saying. I informed him I would like to exercise a voluntary return under the return clause included in any consumer credit transaction. The Matco Tools Rep. said he would reach out to his manager and return the next day. The Matco Tools Rep. then said he had a medical emergency and never returned to my job location he had been servicing prior to me working there. I called the repossession representative and initiated the return directly after The Matco Tools Rep. did not return. I was given an ETA of 7 days which would have been a lick-up date on 03/04/2020. Matco Tools and The Matco Tools Rep. then proceeded to message me about payments and neglect to mention anything about picking up the box. On 03/10/2020 I made another payment. The Matco Tools Rep. never returned and stopped responding to my calls or texts. This was an obvious attempt by Matco Tools and their representatives to wait until beyond the return clause to pick up the box and fabricate negative payment history etc. Matco Tools and several of their representatives then proceeded to fabricate dates of late payments, collections, and repossession on my credit report in an obvious attempt to negatively effect my credit score. They added a remark of "involuntary repossession" on my credit report as well as several other negative remarks that were also falsified. Matco Tools received several payments from me even after I initiated the return and emptied the box and left it available at the job site the Matco Tools Rep. was servicing. They proceeded to pick up the box, resell it and then fabricate negative payment history on my account and consumer report. I have receipts and communications as well as the return paperwork that Matco left all information blank on and told me if I didn't sign it they would not take the box. The dates and information this company listed on my Matco Tools account and my consumer report are falsified. I will attach some of the evidence I have to this complaint. I will withhold the rest of my evidence in the event this complaint is upgraded to legal action on my behalf. This is a final attempt to resolve this situation in lieu of the filing of an FTC complaint, formal lawsuit being, and all other applicable legal actions. This company is in clear violation of Permissible Purposes, Sections 623, 604 (C), The Fair Credit Reporting Act, The Fair Debt Collection Practices Act, US Code Title 15 Ch. 14 (B) 1638, US Code Title 15 (A), (C), (D), (E) 1692, as well as several others.

Date of experience: Oct 18, 2022