The company withdrew almost £500 from my account at checkout, despite their confirmation indicating that no funds would be taken until suppliers were confirmed. The payment was not just 'on hold'; it left my account immediately. Five days post-order, I am still being told they are 'contacting suppliers' about item availability. It seems odd that items appear in stock online, full payment is taken, and only then is supplier availability checked. I was informed on day one that someone would be assigned to manage my order, but I've had no communication. After a phone inquiry yesterday morning for an update, I did not receive the promised follow-up call or email. While the pricing appeared competitive, the service has been frustrating and disorganized. Any savings on materials are negated by insufficient communication and reliability. I will not be using this service again and will revert to more established suppliers.
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Materials Market is a UK‑based digital marketplace for construction materials, created to make sourcing building materials simpler and more efficient for everyone involved in a project.
Instead of ringing round multiple local suppliers to compare prices, check stock and chase delivery slots, customers can use a single online account to access a broad network of suppliers with over 1,000 branches nationwide.
Our platform brings together a fragmented supply chain in one place, so builders, contractors, property professionals and serious DIYers can find the materials they need without the usual friction.
Customers can browse a wide range of products - from timber, sheet materials and insulation, through to roofing, plasterboard, drylining and related accessories - all supplied by vetted builders merchants and distributors who are supported by our in‑house Supplier Team.
Behind the scenes, our marketplace technology co‑ordinates pricing, allocation and delivery, helping customers line up materials and plan jobs with greater confidence.
By encouraging suppliers of all sizes, from major nationals to independents, to work through a single platform, we create a strong customer proposition.
Today, thousands of customers use Materials Market to keep projects moving, with new suppliers, product categories and ways to buy being added as the marketplace grows.See more
