The treatment my elderly mother received in the A&E department was entirely unacceptable. She arrived on December 16, 2025, after suffering a severe fall at home, resulting in a significant cut on her right leg. The Triage nurse was dismissive, claiming that a plastic surgeon was necessary and that the facility didn't have one, which we later found out was false. Despite her age and being in shock, the nurse expected her to walk to another facility. There was no effort made to clean or dress her wound. Reluctantly, the nurse agreed to escort my mother to the other facility, where another nurse confirmed that no plastic surgeon was required. My mother is still recovering at home. The lack of respect, dignity, and empathy shown to her left her feeling shaken and humiliated. She has been a patient here for many years and has seen several doctors. The treatment she received was appalling.
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The Mater Private Hospital is a Catholic private hospital business.
