Ordered a pre-order rug that would take 12 weeks. After 13 weeks I asked what was up with the order. They informed me that I'd have to wait another 8 weeks. After these 8 weeks there was still no eta after which I asked to cancel my order and get a refund. This refund took another 2 weeks to pay. I ordered in April and got refunded (after continuous false delivery promises) in November.
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