Review Time
Exactly what I was looking for! This door mat is incredibly sturdy and has a great weight to it, so it doesn't slide around when you wipe your feet. The heavy jute material feels highly durable and handles daily foot traffic perfectly. Highly recommend!
Worst experience. Feels like a scam the entire process through. The products were delayed (a lot) and there was always a new excuse. Nothing wrong with the product itself, however, the service throughout the entire process was ridiculous. Would not recommend.
Worst experience. Feels like a scam the entire process through. The products were delayed (a lot) and there was always a new excuse. Nothing wrong with the product itself, however, the service throughout the entire process was ridiculous. Would not recommend.
ordered a rug in July 2025, it's now February 2026 and have not received. they keep giving supply chain issue excuses. Most recently they told me they would be shipping it soon, only then i asked for a tracking number and they said they didn't order enough of the product and i would have to wait til march. Do not buy from this company
I ordered a rug and paid for it, but I still haven’t received anything.They never contact me with updates. I always have to write to them first, and every time there is a new excuse and a new delay. They never give a clear delivery date.Communication has been poor, and the experience has been frustrating.At this point, I honestly don’t know if I will ever receive the rug. I would not recommend ordering from this website.
I ordered a lamp in August 2023, and am still waiting for it to arrive. I have so far received more than 10 shipping date updates. NONE of these were proactively given to me, I had to reach out directly to customer service to ask for an update. This company has horrible product planning, and very poor customer service. What is worse, they're still advertising the product at a "preorder"price on the website with no suggested delivery time. It's been almost three years!!It's a shame as the products look nice.
Extremely disappointed with Matiasmoellenbach. I ordered a product months ago, paid upfront, and despite multiple inquiries, it still hasn’t been delivered. The customer service is non-existent — I only get vague responses with no real answers or updates. I’ve been promised multiple delivery dates, but none of them were met. It’s incredibly frustrating and unprofessional. I would strongly advise against buying from them.
I would not recommend buying there! There is no existing customer service. After I paid a rug in full and had to return it (on my own high costs), I’ve been waiting for my refund almost two months! No reaction from Matias Moellenbach. Great marketing…but I start to believe it’s a scam site!
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