Unfortunately, I have to agree with all the reviews. Even now, more than six months later, I still haven't received my rug. What's more, "customer service" only responds when asked (once the delivery deadline has already passed) with the same email that others have received ("human error" etc.).In detail: March 21, 2025: I ordered a rug with a 10-week delivery time. That would be around the end of May.June 10, 2025: Twelve weeks after placing my order, I mail them about the status of my rug. The response: "To be honest, we were hoping to send your rug out last week, but due to a human error, it did not arrive with the last shipment. […] We've arranged a new shipment from India to Denmark, and it's expected to arrive in about 6–8 weeks." - That would be end of July/beginning of August.July 30, 2025: I ask about the rug again. The response is essentially identical to the previous one: "We were honestly hoping to send your rug last week, but unfortunately, due to a human error, we still do not have your rug. [...]We're currently arranging a new shipment from India to Denmark, which is expected to arrive in 8 weeks." After I reply, not quite as friendly, I receive the following response: "That said, we are doing everything we can to complete your rug and get it to you in the coming 4 weeks." That would be the end of August.August 21, 2025: I ask again. Their response: "At the moment, the rug is expected to arrive by the end of September."September 8, 2025: Admittedly, it's not the end of September yet, but I decide to ask once more about the status of the delivery. Response: "Unfortunately, your rug hasn't arrived with the last shipment, and we will need to wait for the next batch. Pre-order wait times are typically 6–10 weeks.We see you have already been waiting for more than 10 weeks, but it will still take a few more weeks."At this point, I'm wondering if there's more to it than just incompetence. After all, a company that is unable to place orders correctly, take care of its customers, and write a decent email would have gone bankrupt probably long ago. I suspect some kind of calculation/tactic and am considering taking legal action.
Claim your business profile now and gain access to all features and respond to customer reviews.
