Ordered a rug in June, end of December I was told it had finally arrived (lead time was suppose to be 8-10 weeks) and that they would ship it beginning of January 2025. After not hearing back from them got in touch again. The result was that the rug had not arrived after all (this is now February). I asked for a full refund at this point. Very disappointing shopping experience and absolutely strange how a big design brand like this has no control and overview over their orders. At no point they could tell me what the problem with the delivery was.
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