We purchased the Matki Illusion ICT 1080, RH.Unfortunately when I opened the packaging of the shower enclosure , the door and the side panels were LH , although the packages were labelled RH.I initially spoke to Josh regarding the issue also Paul Lawrence the Sales Manager.After a few emails with photos of the issues , Paul arranged delivery for another enclosure apologising for the inconvenience.As a good will gesture I received a glass shelf and robe hook.An engineer named Lee also called due to myself not being able to correctly level the hinges for the shower door.Paul also arranged the delivery of some gully parts for the Matki shower tray, as a gesture of good will also.We are totally satisfied with Matki and their professional service and their high standard product and would not hesitate to recommend Matki to our family and friends , I cannot recommend them highly enough.
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Matki is a UK manufacturer of Luxury Shower Enclosures, Brassware and Shower Trays.
