I reached out to customer service twice and had a wonderfully positive experience each time. My first inquiry was about ordering a replacement door that was damaged during installation. After detailing the issue, a new door was sent out promptly at a very reasonable price. The second time, I needed to replace two oversized trim pieces. After sending a photo, the new parts were quickly dispatched at no cost. It's refreshing to encounter a company that truly values customer service in today's world.
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Matki is a UK manufacturer of Luxury Shower Enclosures, Brassware and Shower Trays.
