I am having a very bad experience trying to deal with this company. It is surprising to see their score is fairly high here as I truly believe they are a scam.I needed two mattresses urgently so I ordered two mattresses on 21 June 25 fooled by their promise on their website that it would be delivered in 1-2 days. I requested a refund on 27 June 25 after they told me they wouldn’t be able to deliver it in time and didn’t know how long it would take. Ever since then I keep asking them about the status of the refund but they always say that it was gonna be processed once they receive the parcel back. I never received the parcel, so the product is with the delivery company they chose to use and they know that the delivery company has it. However, they refuse to process the refund and it’s been nearly 2 months now and they started ignoring my emails.
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Ihr discount Matratzen-Shop aus Deutschland.
Designed in Germany, made in EU.
Unsere Produkte werden in Deutschland entwickelt. Durch die enge Zusammenarbeit mit unseren Partnern in der EU können wir die Einhaltung der hohen Qualitätsstandards gewährleisten.
