matsato.com

4.5
4.5 Based on 1.8K reviews

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carrie johnson
UPDATE: He received the knife order but the order they can't seem to locate is the one in question.

UPDATE: He received the knife order but the order they can't seem to locate is the one in question. They have been paid by the card he used but he got no confirmation or email. Thats 72 bucks they literally took from my husband. I mean after telling the guy in the phone yesterday that we were not interested in any "extras" that's when it went downhill.




Let me tell you about my husbands experience with this company. He is currently in the hospital and the guy that called was trying to get him to buy knives that he had already paid for. Upon checking his banking account we seen both orders were processed and paid to this company but they claim they only see one order.
Also the guy got rude when we told him multiple times we didn't want anything extra and basically told us "good luck getting our order".

This is not how you run a business. You don't call someone and get them to try to buy more and now we have to watch his account.

1
Date of experience: Feb 20, 2026

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