I purchased the highly anticipated dia de Los muertos Barbie over the phone and my order was declined a day later. When I called Mattel to see why my order was declined, I found out the lady who placed my order entered the wrong expiration date on my card even though I repeated it to her twice! I updated my card info with Mattel and my order has been stuck as “processing” for over 4 weeks now! I called Mattel several times and they give me the same answer every time. They said they are trying to fix the issue and they admitted the issue is on THEIR end. I called again recently and the lady gave me attitude. She said “ma’am we have told you we are working on it, there is nothing else we can do. You have to wait”.. why the heck does it take over 4 weeks to fix my order?? They said it would take about a week and I’ll get a call back.. never once received a call from them in the past 4 weeks. I don’t think I am ever getting the Barbie. Seems like they’re just waiting for me to give up because they have no idea what they are doing. So ridiculous!!! I stayed up all night waiting for the release of this Barbie and purchased it before it went out of stock.
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