Review Time
So when placing a order I was asked for billing address and shipping address so I gave the 2 addresses thinking ok great this is perfect. Well far from being perfect because mattel creations is now shipping to my billing address and there is no way of contacting them not even with the customer form because one they dont have a phone number to call and the form when trying to select. Gives you a message stating there was a problem check the url. Now my package is going to be sent to a address that I nolonger reside at. Great so there goes $50 of my money
Toy Story dolls,,,,They need to put a string ,,,,on those hats.....attached stay on correctly,,,, and to last longer,,, because they don't stay on the head they poked a hole in it ....and they may think that it stay on but it doesn't it breaks every time they're too expensive ....I feel like your money grabbers.... and you don't care about the children you make them better,,,, so far this year I bought 10 of those dolls and because the child has autism he can't seem to understand why the hats won't stay on,,, it's not Fair
Bought Wicked Emerald City playset for my daughter from Amazon. It was missing the ticket counter, which is a small countertop piece attached to a larger part of the set.
I start the return process with Amazon when when I click "missing pieces" they make me go to Mattel for support.
I fill out online all they need, number off the box and I took photos of the piece showing the missing counter. I upload the pics but it only allows the counter photo to upload. I submit it.
Days later, I hear back. They need my reciept with my order number. Since it was on Amazon, I screen shot it but my order contained other items so I had to send several screenshots so they could see entire proof of purchase.
They write back saying it has to be one continuous screen shot. Not sure how to do with without photo editing software. I feel like they were accusing me of trying to scam them out of the stupid plastic piece for a child's toy. Why would anyone waste their time doing that?
I went back to Amazon. Started a real return for this one and bought a new toy set. Now instead of being out one plastic piece, they are losing an entire opened and used playset.
Penny wise and Dollar stupid. Just sent the piece and have a satisfied customer. Don't make it a huge ordeal. You messed up with your quality control, don't punish a little girl for it.
I had a subscription, but for the past month, I couldn't place any orders. I tried repeatedly to reach out for help, and after countless explanations of the issue, all I received was an apology. My subscription has ended, and now there’s no response. Additionally, my pre-orders were sent to the wrong address, despite their promise to allow address verification.
Had subscription, for the last month i could not place any orders for HotWheels, tried endlessly to contact them, they replied, they just said sorry after repeating myself a million times what s the problem, my subscription ended and no one replies anymore. Pre orders sent to wrong address , even though they specify they will give you the option to revalidate the address.
Mattel makes a good product but all their other business practices are awful. Most recently (and the straw that broke the camels back), was 25% discounts being offered on items that I had delivered less than two weeks ago on pre-order. There is no incentive to back product and show support, just wait till it is on deep clearance and pick it up in weeks, not even months. To be honest I am not sure I even care enough to do that anymore.
Awful experience again, with a heavy and frustrated heart, am writing to leave some feedback.I wanted to try and get the new RC release today, I was there at the appropriate time, minutes before, but I was placed in a 10 minute queue, then my cart sold out before I could even grab 1.Frustrating, looking online, there’s already 14 sellers (it hasn’t even been 1 hour since the drop) on UK ebay, selling this at 3 times the price. It’s an absolute joke that you don’t even try to stop scalping and the bots that plague this hobby. It’s meant to be a fun, enjoyable hobby. Filled with family and friends, but we’re at a point that it causes frustration, disappointed and anxiety several times per year. What an utter shame and failure. The brand is no longer built on collectibility, but on FOMO and hype. I would like to know the reasons behind all of these failed drops, from a customer perspective, but you will not get a reliable answer from them.Anyway, I’m growing more and more frustrated by your company and have started moving towards more customer oriented businesses, that offer more enjoyment and fun, and less stress. Avoid at all costs if you want to keep your sanity.Thanks
Mattel contacted me with a job offer.The job consists of giving 40 fake reviews daily. Just by a foto.The salary was to be paid via a virtual wallet, in bit coins. Avoiding tax payment.Everything sounds fake and dangerous here. Se: about.mattel.com.An american/international playtoj concern.
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