I am reviewing Mattel.com. Put in an order on 4/2/18, which was wrought with troubles with my gift cards as their website kept malfunctioning and later wrote an email to which they said I would have to call this 800# to get assistance. My order has not moved out of PROCESSING so I wrote them emails for assistance on the order that has never shipped out. Got no help in email other than to write and tell me where to call or write again. Called 800# and guy told me the order was in back order status (like this was it and the end of the phone call), I had to prompt him by saying, 'how long is my ENTIRE order going to be in back order?' (mind you, NO communication from them to let me know this status) He spends a few minutes looking and says he will send an email to the fulfillment house (those that put the orders in the boxes and send them out). He tells me he will ask them to RELEASE the order so that the items that are not in back order status will be sent out. Our phone calls ends with me having to say, 'can you please send me a confirmation email' with an update on my order. Yeh, honestly, I don't expect ANY communication from him (only because I've encountered this kind of poor company structure before) and I will have to babysit this order in hopes of every receiving it. *SIGH* Items are for July birthdays for my kids but at this rate, I will be surprised if I even receive the items. No faith found here. I am stuck trying to use up the gift cards for this website but after that, I will NEVER purchase from them again, I'll stick with Walmart.com thank you very much.
Claim your business profile now and gain access to all features and respond to customer reviews.
