Bought Wicked Emerald City playset for my daughter from Amazon. It was missing the ticket counter, which is a small countertop piece attached to a larger part of the set.
I start the return process with Amazon when when I click "missing pieces" they make me go to Mattel for support.
I fill out online all they need, number off the box and I took photos of the piece showing the missing counter. I upload the pics but it only allows the counter photo to upload. I submit it.
Days later, I hear back. They need my reciept with my order number. Since it was on Amazon, I screen shot it but my order contained other items so I had to send several screenshots so they could see entire proof of purchase.
They write back saying it has to be one continuous screen shot. Not sure how to do with without photo editing software. I feel like they were accusing me of trying to scam them out of the stupid plastic piece for a child's toy. Why would anyone waste their time doing that?
I went back to Amazon. Started a real return for this one and bought a new toy set. Now instead of being out one plastic piece, they are losing an entire opened and used playset.
Penny wise and Dollar stupid. Just sent the piece and have a satisfied customer. Don't make it a huge ordeal. You messed up with your quality control, don't punish a little girl for it.
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