I signed up for a $7 one-month trial, but instead, I was immediately charged $199 for an annual subscription due to an accidental click on a post-checkout pop-up. I only noticed the charge about ten days later and reached out to support right away. The response from the customer service head was disappointing, lacking sympathy or acknowledgment of the financial strain this caused, simply stating, 'you agreed to the terms' and that it was a good deal. My request for a refund was denied. It seems I’m stuck with this service for a year against my will, which feels unfair given that a refund would cost the company very little and honor the trial I intended to take. For a service that claims to prioritize trust and integrity, this feels very misaligned and unethical.
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