matthews-london.com

2.9
2.9 Based on 40 reviews

...

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Marie
Worse experience ever

Worse experience ever. Ordered some boots and what I received was nothing like the picture or description. Delivery was long, which is when I realised it was coming from China not UK. They have no return address. You have to email them for the return address. When they did reply the email it went to my junk despite all the other emails gong to my inbox (Probably to delay the process so they don’t have to refund you) and even then, they still didn’t give me the return address and said I need to send a photo of the item received. Now waiting for their reply. I have reported this company as they should not be allowed to trade this way. I am also disputing the transaction with my bank. I only wished I looked on here before ordering. Updated: received an email from them - still not providing their return address and offering me a replacement very suspicious. Basically not wanting to refund me! I do not trust this company whatsoever so I just want my money back!

1
Date of experience: Jan 17, 2026

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