DO NOT TOUCH THIS COMPANY WITH A BARGE POLE. I purchased what the on line description said was 'leather, orthopaedic boots', which arrived and were quite obviously the most basic plastic composition and the cheapest looking, poorly made boots ever - the like of which would be hard to find. I followed the instructions on line for returns, but, from the first e mail back, alarm bells began to ring; 'take a picture of the boots', 'take a picture of the packaging', 'why are you dissatisfied'. Nevertheless, I did as instructed, to be told that I would be sent a return address (which I still haven't received), and offered a measly credit note for less than the purchase price or 10% of my purchase price refunded! I can't believe this company can be allowed to continue. The item I purchased is not fit for purpose and has been mis sold to me. Then the company have put up every barrier to avoid even giving me a return address (which is in Hong Kong by the way, not in London), so, unless I have a full refund into my account, I will be taking this to the small claims court. I work for the NHS, so I do not have time for all this, but I feel so strongly about their mis trading that I shall not stop until I am refunded fully. PLEASE TAKE MY ADVICE - AVOID AT ALL COSTS.
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