The 100-day sleep trial feels deceptive; you must keep the mattress for 50 days before considering an exchange, which incurs a £99 fee. The mattress itself is awful and not suitable for use, resulting in two dreadful nights' sleep. Although the trial officially starts after 50 days, it hardly matters since the mattress is so poor that it should be returnable under standard consumer rights. I'm extremely dissatisfied and frustrated with the customer service. I strongly recommend avoiding this service.
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Established in 2003, MattressNextDay has grown to become one of the largest, most reputable mattress and bed companies in the country. With many years of experience, we have built fantastic connections with the world’s leading brands, making us able to bring you incredible quality at competitive and affordable prices. Here at MattressNextDay, we not only strive to bring you the best products, but also the best services. This is why our experts are on hand to assist our customers so, together, we can find the perfect product to suit your needs.
If you have any questions or concerns, please visit our dedicated contact page to speak to one of our sleep experts or friendly customer services team members: www.mattressnextday.co.uk/contactSee more
