Nightmare purchase.
I purchased a bed and mattress from Mattress superstore on the 2nd march 2026. Only for them to say they were unable to process my payment to which I received a refund. I then paid again and the same thing happened and then another time each time receiving a different order number.
At this point I went to my bank which advised me to get the company's bank details and pay them using this method and take screenshots as evidence of everything I did. Mattress supermarket was unable to supply bank details and insisted that I use their secure link, eventually I submitted and have paid yet again over a month after my original purchase.
When I have paid this time it says they are processing my order as if I am going to receive another poor quality bed and mattress which I do not want.
I would advise anybody to steer well clear of this company.
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With over 25 years experience in the bedding industry, we have worked in all sectors of our marketplace including, manufacturing, retail and logistics.
Working with some of the biggest brand names in the industry over the years, has enabled us to gather a huge amount of knowledge and experience.
Our Dream has always been to create the ultimate mattress buying experience for our customers and we believe by creating Mattress Supermarket we have done just that!
Our huge knowledge of product sourcing from across the world as well as a wealth of experience in website development has been seamlessly coupled with a longstanding and trusted relationship with our manufacturing and logistics partners.
We very much hope that results in the ultimate combination of quality and service giving you, our customers, the best possible shopping experience.See more
