I bought a pair of Maui Jim "Seabreeze" glasses in 2018 for $200. These were "limited"...and MJ said they could be repaired at a later date if they had the lenses/part. A few weeks ago I inquired about having the lenses on my glasses replaced. I got an email back...correctly listing my SEABREEZE glasses as the glasses I had purchased...and saying to SEND THEM IN for a repair. $10 of postage later..I did so. A week after that my wife got a call...and while they weren't HER glasses...she was asked what they should do about the repair BECAUSE THEY DID NOT HAVE THE LENSES TO FIX MY GLASSES. She felt pressured...being given only the option of "a 50% off coupon" on a new pair of glasses....so she said yes even though she's never been to the MJ site/has no knowledge about any of this. The 50% off option was NOT my choice. I wanted my glasses returned....and I contacted MJ ASAP and told them so......but I was then told my glasses had been "recycled"....and could not be sent back. They were fine to wear....I just wanted a minor chip on the lens fixed if possible. My guess is that the frames/ear pieces will now be used for repair parts. so now i'm out $10...a $200 pair of glasses..and the clowns want me to spend no less than $120 to replace them....when THEY were the ones who told me via email that they could fix them and to send them in. So very disappointed. I will never buy Lousy Jim glasses again.
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Maui Jim is a Peoria, Illinois-based manufacturer of sunglasses.
