Review Time
I recently sent my sunglasses in for repair, but unfortunately, the package was lost by FedEx. I was worried I'd be out of luck, but Maui Jim’s customer service was incredible. They took full responsibility for the situation and immediately made me a brand-new pair of sunglasses. It’s rare to find a company that stands behind their customers like this. Highly recommended!
I recently sent my sunglasses in for repair, but unfortunately, the package was lost by FedEx. I was worried I'd be out of luck, but Maui Jim’s customer service was incredible. They took full responsibility for the situation and immediately made me a brand-new pair of sunglasses. It’s rare to find a company that stands behind their customers like this. Highly recommended!
I had a minor problem with the coating on one of the lenses on my sunglasses, which were 18 months old. The sunglasses were a birthday gift, so I didn’t have a receipt and couldn’t prove date of purchase. They staff at Maui Jim were excellent . They dealt with my issue in a sympathetic, fair and professional manner. I would like to give individual mentions to Katherine Elliot and Tony Barron you are both a credit to the company.
Excellent after care service! I had a pair of sunglasss that I had damaged the lens. They were discontinued but they still have replacement lenses. Sent them off and they were back returned to me like new within a week. Fantastic communication, paid the price they had quoted. Really impressed. Thankyou guys I can now wear my favourite sunglasses again!
I don’t often write reviews but in this instance it is justified.Firstly I have been very impressed with the product and having owned various Oakleys for many a year I find my Kauai channel sunglasses far superior.Having had them approx 2.5 years the nose bridge rubber became detached.I reached out to Maui Jim uk repair centre and had a very quick response detailing what I needed to do.My glasses were boxed up and sent off - and were delivered back to me within 4 days.They look as good as new.No charge.Thankyou Maui Jim for outstanding customer service.No question which brand I will be recommending in the future.
AWFUL! $700 for prescription lens that less than a year later lens finish is rubbing off. Customer service was RUDE and basically said they "DO NOT CARE". I have 10 yo OAKLEY lens that have been dragged, dropped, kicked and run over than look better than these. DO NOT BUY MAUI JIM!!!!!!!
I purchased five pairs of Maui Jim sunglasses over the years. I purchase the product because of their built in readers. Sadly, the lens film on 4 of the 5 sunglasses deteriorated within a year of each purchase. In one case, I even paid to have the lenses replaced, and the film on the new lenses also deteriorated. My Oakley, Rayban and designer glasses through Luxotica have never experienced the same product deterioration. I live on the beach and while their built in reader feature and styling attracted me to the product, the quality is severely lacking.
I treated myself to an expensive pair of prescription lenses at over £600 . I do look after these very well and only use them in the car for driving ,However I recently noticed a haze on the inside .The opticians said this cannot be repaired and the replacement cost is over £550.Here is the reason ...it was caused by my EYE LASSHES!! FFS . £600 for glasses that can be destroyed by EYE LASHES you have to having a laugh ..- I wont be buying anymore
I bought a pair of Alika sunglasses, and Maui Jim sent me a scratched pair of sunglasses. Returned it to get an exchange and the second and third pairs were still scratched. I did return and asked for my money back. Still haven’t received the money and when I called Maui Jim, customer service said that they have not evaluated the sunglasses yet. The worst experience ever! Don’t buy from them!
Absolutely the Best Sunglasses and Customer Service ExperienceMaui Jim is simply the best eyewear brand in the world — especially when it comes to polarized lenses. The clarity, color contrast, and eye comfort are on another level. You really see the world differently through Maui Jim lenses.I recently sent my sunglasses for repair due to a few scratches and some sun damage on the frame, and I was amazed by how professionally everything was handled. Their customer service was fast, friendly, and extremely helpful at every step.When I received my sunglasses back, they looked almost brand new — perfectly restored and cleaned. It was honestly beyond my expectations.Maui Jim not only makes the best sunglasses on the planet but also offers an outstanding customer service experience that truly sets the standard for all premium brands.
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Maui Jim is a Peoria, Illinois-based manufacturer of sunglasses.
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