I recently managed to break one of the arms on my favourite pair of sunglasses, the Red Sands model by Maui Jim. I had purchased these in early 2018 and have found them to be awesome sunglasses, particularly when boating on the sea.I was able to identify that Maui Jim offers a repair service so duly lodged an order and sent off the glasses to the UK repair team. Sadly the package became embroiled with customs related red tape and so didn't arrive at the repair team. When I chased the item through mail tracking I received a call from a very pleasant and helpful lady in the customer services team who explained the problem (as a result of Brexit) with the package delivery, and that they had decided to replace the sunglasses, with a brand new pair.They have arrived this evening...and at no cost.These guys are awesome...thank you very much
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Maui Jim is a Peoria, Illinois-based manufacturer of sunglasses.
