I have owned my Maui Jim 303-23 Big Island sunglasses for over 25 years. After one of the arms broke recently, I was really sad to no longer have my favourite pair of sunglasses. I have worn them every year when driving or on holiday and they looked as good as new for all that time. I looked online to see if Maui Jim could repair my specs and found many people have been in my position. A few customer comment even suggested that MJ had repaired their broken sunglasses and had not charged the customer for the work. Indeed, one customer said they had received a new pair of sunglasses because their vintage pair could not be fixed. I looked up the MJ repairs page and booked my repair. The MJ site does say that they may not be able to fix discontinued models and it would depend on whether they had parts in stock. That said, the site did state that nose pads and arms would be repaired or replaced for free, if parts were available.After a few days I received a call to say the UK repair shop did not have any arms to fit my vintage specs and that the repair technician had messaged Maui Jim HQ in Hawaii to see if they had old stock available. I would hear something within a few weeks. I'm like, "What? You've called Hawaii? For Real? Wow." I half expected a call back to say the parts were no longer in stock and there was nothing more that can be done, or that they had stock but I would be charged for the parts, labour & delivery from Hawaii.I then received an email from Maui Jim, a few weeks later, advising me that my sunglasses had been repaired, with a completely new frame, nose pads and arms, with zero cost to me. That's right. It will cost me nothing! I was blown away. After all, the Flexon titanium frames are not cheap, and the cost of delivery from Hawaii cannot have been free.The sunglasses have now arrived in beautiful condition and Maui Jim have also included a new collapsible trifold case. Just a few weeks ago I was devastated that I may never use my prized sunglasses again and today I am overjoyed to have them back as good as new.During the last month, I have also bought myself two more pairs of Maui Jim's as back up, so now I have three pairs of this wonderful luxury brand. Why did I buy two more pairs? Well, they were in a sale and I can't resist a bargain but most of all I know they'll last a lifetime, especially with the support of Maui Jim's repairs service.
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Maui Jim is a Peoria, Illinois-based manufacturer of sunglasses.
