In 2018 bought my Expensive Maui Jim sun glasses from the Airport Duty Free Shop. One of my temple broke so sent it on 7th August 2021 to Guildford Surrey for repair !! Paid £12 because I didn't had receipt.When I received they had changed the nose pad and had crack on each side !!! When email them was told had cracks before and to change the lenses will cost another £75 ..... there were no cracks before when I sent them, otherwise before sending them I would have asked about cracked lenses !!! One thing is I never asked them to change the NOSE PAD... WANTED TO REPAIR ONE TEMPLE ONLY !! WHILE CHANGING THEY MUST HAVE BROKE IT BY PRESSURE OR BY MISTAKE !!! My question to them was why they changed the nose pads without asking me ??? Very bad customer service !! Now they are not repairing my lenses....which was their fault changing nose pads without asking the customer and cracked the lenses on both sides !!! Not happy with the CUSTOMER SERVICE I WAS GIVEN !!!
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Maui Jim is a Peoria, Illinois-based manufacturer of sunglasses.
