mauijim.com

3.7
3.7 Based on 141 reviews

Maui Jim is a Peoria, Illinois-based manufacturer of sunglasses....

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JL40
The company makes it hard to return or…

The company makes it hard to return or exchange even though it's their lenses that scratch so easily. You can see this common complaint even on their "highest scratch-resistant option" sunglass on their website called the Makoa. You are also better off going to Sunglass Hut and having a sunglass product trained rep give you exactly what you need regardless of brand. I told the untrained Maui Jim web chat agent what I needed and ended up getting sunburns all across the sides of my eyes due to their ill-advised recommendation. Later on, I finally drove far to Sunglass Hut to get better support before I would go blind as a professional driver and they gave me the exact sunglass that went on to protect me. Maui Jim then would not take their easily scratched glass back as Jake D's review mentions. This was a $300 mistake that I can't even get a partial refund for and it all started with shopping on the Maui Jim website instead of going into to a Sunglass Hut to speak with an expert. Sharing this review online

1
Date of experience: Jul 25, 2023

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