I bought a pair of Maui Jim frameless sunglasses many years ago in the UK. I remember thinking they were quite expensive, but now I know they were worth every penny. I found other sunglasses very uncomfortable and heavy, so I never used any other sine, but this pair. A few weeks ago, while on business trip in the US, the glasses fell off my face because one lens got detached. I tried to have them repaired at serval opticians, but with no luck. Eventually it occurred to me to look at the company’s website, which I did and got in touch with customer service. I was advised to send the glasses for a repair (free, with potentially minimal administrative charges). The customer service has been excellent. I got a response to my first email immediately, during weekend. When I posted the glasses, I got receipt confirmation within 2 days. I was just informed, not even the whole week later, that the glasses have been repaired and are on the way back, with tracking number provided. I also received an invoice with £0 to pay, which make me feel a little guilty. I doubt I would ever consider any other make. Before I bought this pair of glasses I tired many brands and never persevered with any of them more than one season.
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Maui Jim is a Peoria, Illinois-based manufacturer of sunglasses.
