Bought a pair of Maui Jim sunglasses last August, simply because I love them. It’s the third pair I’ve bought. Unfortunately, my puppy got hold of them over the Easter break, and chewed the ends of both temples. From the Maui Jim Website, I noticed they have a repair option, so I booked a repair with them. As I’m heading off on holidays, in just over a week’s time, I rang them to see how long the repair would take. They couldn’t guarantee my glasses would be returned prior to my departure, so I asked if I could buy the parts and fit them myself. Because of their red tape, I was told I couldn’t buy parts and fit them myself. For this reason I feel totally let down by Maui Jim and I will never buy another pair.
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Maui Jim is a Peoria, Illinois-based manufacturer of sunglasses.
