Very disappointing experience.
My order arrived in a damaged box with multiple items missing. Despite providing photos and raising the issue immediately, I was put through a lengthy investigation process and made to go back and forth with customer support. This was a birthday gift for my wife, and the delay completely ruined the occasion.
The handling of the issue lacked urgency and customer care. I expected far better from a premium brand. Sadly, I wouldn’t recommend based on this experience.
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