Review Time
Very disappointing experience.
My order arrived in a damaged box with multiple items missing. Despite providing photos and raising the issue immediately, I was put through a lengthy investigation process and made to go back and forth with customer support. This was a birthday gift for my wife, and the delay completely ruined the occasion.
The handling of the issue lacked urgency and customer care. I expected far better from a premium brand. Sadly, I wouldn’t recommend based on this experience.
Very disappointing experience.My order arrived in a damaged box with multiple items missing. Despite providing photos and raising the issue immediately, I was put through a lengthy investigation process and made to go back and forth with customer support. This was a birthday gift for my wife, and the delay completely ruined the occasion.The handling of the issue lacked urgency and customer care. I expected far better from a premium brand. Sadly, I wouldn’t recommend based on this experience.
The hair products are not for everyone. I give 3 starts because the products arrived in time with a nice box but the shampoo and conditioner a big waste of money is like throwing to bin 74£. The shampoo left my hair very greasy and I had to was my hair the next day again. Tried to use them separately for over 2 weeks, same result used. I even tried to leave a review on their website about my experience and I wonder how come was never posted. Maybe they prefer having only good reviews!
i have started using the hand & body wash but on the body only including the shampoo and conditioner alongside the beard oil. i went to an evening party and i was complimented on my fragrance. i did not wear any cologne or aftershave as i would normally. the subtle aroma of the body wash stays around for the entirety of the day and the beard oil smelt lovely. on-top of that, great customer services. i broke the head off the body wash as it slipped out of my hands and onto the marble floor and i reached out to mauli rituals and they shipped a replacement almost instantly! brilliant. will be buying again for sure.
This product (brow oil) was a complete letdown & a total waste of money. Over 6wks of use & zero effect on my brows. Yes it smells nice but that's it. It's also very greasy & as a result it can cause spots around the brow area. In addition the roll on dispenser isn't right for the purpose - to get the oil out you have to tilt it while rolling - but then too much comes out while applying- this leads to way too much on the skin & product wastage. The metal roller is also hard & uncomfortable to roll across the brow area.Def do not recommend & will not be buying any Mauli products in the future as a result of this experience.Feeling conned.
Am surprised at the low rating for Mauli - I placed my first ever order last week. Received the products yesterday, however the spray on the dry oil doesn't work, it is visibly damaged. When I contacted Customer Service, I got a really helpful response (Gita) within the hour who has promised to send me a replacement item. So, though I can't comment on the actual product just yet, I have found the customer service experience excellent up to now. I will revisit this with a product review when I receive the new item. The second item I ordered is a gift so can't comment on that just yet.
Second time I have experienced these luxury products, this time the face serum and the Vata Massage oil. Packaged with a clean look, using high quality ingredients, with the top notes of rose and frankincense giving it a long lasting aroma that is also beneficial for mature skin care. Each product invites you to enjoy being in the present moment, each packed with the Mauli sacred thread which is associated with nurturing, self care and protection. A nice touch, as spending a moment applying the luxury items at the beginning and end of day becomes a ritual for mindfulness. On a practical level, both oils are non greasy, light, and packed with pure ingredients.
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