In store purchases are great, other than rarely having tall sizes, which is why I had to order online. Ordering online is another story. They are supposed to ship within 24-48 hours. It has been 4 business days and still "processing" even though my credit card was charged 4 days ago. Customer service is Outsourced...in other words, English is not their 1st language and you can't speak to an American. They read off a script and can only tell me what I can already see on my account...that it's "processing." But they "assure" me it will be received in the timeframe: shipped in 24-48 hrs with 3-8 days ground shipping...which they've already missed. HORRIBLE, USELESS customer service. On my 2nd call in 2 days, and after very forceful insistence, I finally was able to speak with a U.S. based "supervisor" names "Frances" who also confirmed it's still at the warehouse but couldn't tell me when it would ship...maybe early next week. (I ordered on a Tuesday evening and it's now Friday afternoon.) Add another 3-8 days in transit. I might get $165 worth of jeans by NEXT Friday, if I'm lucky. *Update-Frances sent an email saying she gave me incorrect info and that I should receive the order by September 22, not the 17th. It was ordered and PAID FOR on Sept. 9. DO NOT RECOMMEND ORDERING ONLINE. *If I order again (because I like their jeans), I will do as I have in the past...drive to their store in another city (actually in another state) and have THEM order for me. I placed my last order like that and received in 5 days.
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maurices offers a wide selection of women's clothing in sizes 2-24, including jeans, tops, and dresses. Free Shipping on all orders over $50!
