Bag leather at handle didn't last a year. And the customer service, although faat is not sympathetic. This is their response:Hi C,Thank you for reaching out to us.Upon checking your order, we would like to inform you that the item was purchased under our Clearance Sale. As stated in our warranty policy, items purchased from the clearance collection do not apply with 12-months warranty.Clearance Sale items are products offered at a reduced price because they are being permanently cleared from our inventory and will no longer be restocked. For this reason, these items are subject to special conditions. If a clearance item is received damaged or defective upon arrival, we will of course, assist with a replacement where stock is available. However, clearance items are not covered by our standard 12-month warranty. This is because once clearance stock is sold out, there will be no replacement units or spare parts available. This limitation is also reflected in the discounted pricing of these items.You may check the clearance sale items here for reference: We truly appreciate your understanding and hope this helps to clarify the matter.If you have any questions, please feel free to contact us. We are more than happy to assist.
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