Processed with Maverick (through Zen Payments) for over a year with no issues. One transaction went through outside our approved range, triggered a risk review, and they froze every dollar on February 9th.These were settled transactions for fully delivered digital products. Instant delivery. Zero open disputes. Zero chargebacks pending. They seized 100% of our revenue and called it a "reserve."We called every single day for 9 days trying to escalate. Support is ticket-only, responses take days, nobody with authority will get on a phone. On day 9 they told us they're keeping the money. When we asked them to cite the contract provision allowing this, they couldn't. Instead they put provably false statements in writing — called our one-time purchases a "subscription model" and our instant delivery "extended delivery."That written response is now an exhibit in every filing.We're preparing to file complaints with the CFPB, FTC, California Attorney General, Texas Attorney General, and BBB. We've also identified and are preparing to complain to all five of Maverick's sponsor banks directly regarding their ISO's conduct under their banking licenses. We're consulting legal counsel on breach of contract, conversion of funds, and California's implied covenant of good faith and fair dealing. We're documenting everything for arbitration under their own contract's Section 39.To anyone reading this who Maverick is also holding funds from — file a complaint immediately with your state Attorney General. They're required to respond within 15 days. The more complaints on record, the faster this becomes a pattern that regulators can't ignore.I see other reviewers here discussing a class action. We're interested in connecting.I wish I had read these reviews before signing up. Don't make the same mistake. This company will process your transactions happily until the day they decide to keep your money — and then dare you to do something about it.We're doing something about it.
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Maverick is a full-service electronic payment processor offering technology-driven payments for all merchants: retail, eCommerce, high-risk, and more.
