Review Time
Processed with Maverick (through Zen Payments) for over a year with no issues. One transaction went through outside our approved range, triggered a risk review, and they froze every dollar on February 9th.
These were settled transactions for fully delivered digital products. Instant delivery. Zero open disputes. Zero chargebacks pending. They seized 100% of our revenue and called it a "reserve."
We called every single day for 9 days trying to escalate. Support is ticket-only, responses take days, nobody with authority will get on a phone. On day 9 they told us they're keeping the money.
When we asked them to cite the contract provision allowing this, they couldn't. Instead they put provably false statements in writing — called our one-time purchases a "subscription model" and our instant delivery "extended delivery."
That written response is now an exhibit in every filing.
We're preparing to file complaints with the CFPB, FTC, California Attorney General, Texas Attorney General, and BBB.
We've also identified and are preparing to complain to all five of Maverick's sponsor banks directly regarding their ISO's conduct under their banking licenses.
We're consulting legal counsel on breach of contract, conversion of funds, and California's implied covenant of good faith and fair dealing.
We're documenting everything for arbitration under their own contract's Section 39.
To anyone reading this who Maverick is also holding funds from — file a complaint immediately with your state Attorney General. They're required to respond within 15 days. The more complaints on record, the faster this becomes a pattern that regulators can't ignore.
I see other reviewers here discussing a class action. We're interested in connecting.
I wish I had read these reviews before signing up. Don't make the same mistake. This company will process your transactions happily until the day they decide to keep your money — and then dare you to do something about it.
We're doing something about it.
Processed with Maverick (through Zen Payments) for over a year with no issues. One transaction went through outside our approved range, triggered a risk review, and they froze every dollar on February 9th.These were settled transactions for fully delivered digital products. Instant delivery. Zero open disputes. Zero chargebacks pending. They seized 100% of our revenue and called it a "reserve."We called every single day for 9 days trying to escalate. Support is ticket-only, responses take days, nobody with authority will get on a phone. On day 9 they told us they're keeping the money. When we asked them to cite the contract provision allowing this, they couldn't. Instead they put provably false statements in writing — called our one-time purchases a "subscription model" and our instant delivery "extended delivery."That written response is now an exhibit in every filing.We're preparing to file complaints with the CFPB, FTC, California Attorney General, Texas Attorney General, and BBB. We've also identified and are preparing to complain to all five of Maverick's sponsor banks directly regarding their ISO's conduct under their banking licenses. We're consulting legal counsel on breach of contract, conversion of funds, and California's implied covenant of good faith and fair dealing. We're documenting everything for arbitration under their own contract's Section 39.To anyone reading this who Maverick is also holding funds from — file a complaint immediately with your state Attorney General. They're required to respond within 15 days. The more complaints on record, the faster this becomes a pattern that regulators can't ignore.I see other reviewers here discussing a class action. We're interested in connecting.I wish I had read these reviews before signing up. Don't make the same mistake. This company will process your transactions happily until the day they decide to keep your money — and then dare you to do something about it.We're doing something about it.
I signed up with Goat Payments who apparently- eventually tied me in with Maverick, I had no idea until I realized they were holding my funds. I learned yesterday that they were holding 70K of my money and when I questioned Goat, they said they needed updated bank statements since my processing volume went up. I sent them immediately and they upped my monthly volume in their system. Then Gypsie (real name) from Maverick said they will hold my 70K as reserves. No explanation, no reason. Ive been a great Goat customer for many years, have always been in compliance, low charge backs etc. I tried for quite some time to get my funds released yesterday, they put you on hold and do nothing.They will now FAFO.
If I could do negative 5 stars I would. I run a brand new tattoo shop which is hard to get off the ground as it is. Zenpay has been nothing but problems. They pride themselves on "we don't hold funds" " for high risk businesses" etc. yet today is January 23 and jan 8th I made my first transaction with this company. Not only have I not been paid for it I've had several fees taken from processing my payments. Today I was informed, (they will no longer be processing my payments and will be holding my funds for 30 days) This is incredibly insane. I cannot pay my employees what they worked hard for and I run a business where we sell a service, without my artists I have a building of nothingness and a debt to the artists I've lost for this terrible mistake in using zenpay! When I called to ask why they were holding my funds as there are no discrepancies in the payments, (zenpay actually took it upon themselves to call a customer and harass them about their tattoo they got!) they sent me over to maverick who then informed me I am not a "high risk" business to them yet my transactions are too "risky" (these are their words) to fund and they no longer want to do business with me and I will have to wait for 30 days before they can REVIEW MY ACCOUNT AGAIN and see if hey can pay me! Do not use zenpay they hold money and close accounts it's what they're known for I hope you see this before you sign on with them because I didn't look for warning I am where I am now.
Read the other reviews, these people are not lying. This company is almost like a scam.Never do business with these people.We initially agreed to a 10% reserve held for 90 days. After the 90 days passed, they failed to release the funds and are now effectively holding the money indefinitely.No Apple Pay, No Google Pay Either.This has been an extremely frustrating and unacceptable experience.I just put in a request to close my account with them. There are other options that are better, not scammy.
$112,400 invested after months of monitoring. Small withdrawals built confidence. Major withdrawal request led to repeated holds and support breakdown. 𝐕𝐞𝐫𝐢 𝐓𝐫𝐚𝐢𝐥 𝐢𝐧𝐭𝐞𝐥 facilitated recovery over several months. Final insight: Withdrawal reliability must be primary focus.
Our time with Maverick was defined by one thing: total unpredictability. In our experience, a 100% hold could drop out of nowhere, cutting off access to every dollar we earned. There’s nothing more infuriating than trying to run a company while wondering if your processor is actually going to pay you.
I signed up with these guys and was approved for $50K in monthly billing, with a $10K max per ticket. I followed every rule to the letter -- every single client signed a service agreement before being billed. Despite that, they withheld $30K of my money for three months, only releasing $10K per month, which left me covering costs out of my own pocket.It gets worse: they actually contacted my clients and said, "Don't you think that's a lot for marketing?" This sabotaged my sales, cost my sales team their commissions, and damaged client trust. Now, five months later, they're still holding funds.If you want a payment processor that actually supports your business, call or email me and I'll point you in the right direction. Avoid these guys unless you want your business -- and your clients -- to lose money.
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Maverick is a full-service electronic payment processor offering technology-driven payments for all merchants: retail, eCommerce, high-risk, and more.
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