Upon arriving for my appointment, on 02/28/2026 that I did online as which I had a reservation number for at Terry Pkwy store!! Manager Rob discounted it from the start! I was told by him, that he COULD NOT pull up my appointment with that number allowing him to see what I purchased at 1st, and that I had to find it for him. I said, I figured like anywhere else once you have a rsvp, and it says to give it upon your appointment it'll save time....So he found it I guess. He asked me, how is it that I'm paying LESS for my tires that he himself had paid for them, and how'd that happen!🤷🏾♀️ Also there was a LIFETIME ROTATION from online he said oh can you pull that up because I never heard of that before. Long story shortened... Instead of me getting into my finished 4 tires changed and oil changed car....I'm at the counter trying find my order online with a rsvp number might I say again, that he again saying he DOES NOT see....Thk God I found it, wait for it...then now he says...Oh my computer down and he CAN NOT give me a printed out detailed receipt like normal from the printer but he'll email it. So I asked, will it have that I have a LIFETIME TIRE ROTATION on it. I was told yes. I received NOTHING from him at all later yesterday, nor today...What I got was a email today that said, SORRY WE MISSED YOU, and how to reschedule my appointment..But my BANK shows me paying for service on YESTERDAY 02/28/2026!!! I had to call myself today and ask for my receipt, and NOTHING on here says ANYTHING about my tire rotation!! He was off today ok.....Was it really that serious, and or you really that ARROGANT to brush people off like that and think it's ok to do so!!
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For more than 50 years, Mavis has been selling discount tires that are identical to tires sold elsewhere at higher prices. Mavis has the expertise and experience to provide our customers with their ideal tires and save them money in the process.
