MY PURCHASE WAS INTENDED TO BE A GIFT FOR MY WIFE'S BIRTHDAY; UNFORTUNATELY THE PACKAGE RECEIVED ONLY CONTAINED TWO BONUS SAMPLES AND WAS MISSING THE MAIN ITEM (340 USD VALUE). THE PACKAGE WAS DELIVERED ON-TIME; REQUIRING SIGNATURE FOR RECEIPT. THE PACKAGE TAPE APPEARED TO BE TAMPERED WITH AND PROVED TO BE EXCEPTIONALLY LIGHT IN WEIGHT. I DISPOSED OF THE BOX AND CHECKED MY EMAIL HOPING THAT THE MAIN ITEM WAS SHIPPED SEPARATELY. NO OTHER EMAIL WAS FOUND; ONE ORDER NUMBER/ONE PACKAGE SHIPPED. I CONTACTED CUSTOMER CARE FOR ASSISTANCE REGARDING MY CONCERN AND WAS TOLD THAT THEY WOULD INVESTIGATE THE MATTER. SHORTLY AFTER; I RECEIVED A VIDEO FOOTAGE FROM THE DISTRIBUTOR DEPICTING THE ENTIRE PACKAGING PROCESS. ALL ITEMS WERE PACKAGED TOGETHER. I THEN INQUIRED AS TO HOW I SHOULD FOLLOW UP WITH RECEIVING MY ORDER. I EXPLAINED THAT THE PACKAGE APPEARED TO BE TAMPERED WITH AND IT MAY HAVE POSSIBLY BEEN OPENED WHILE IN TRANSIT (COURIER). CUSTOMER CARE SUGGESTED AN INSURANCE CLAIM THROUGH THEIR INSURER OR CONTACT MY FINANCIAL INSTITUTION TO STOP PAYMENT. CUSTOMER CARE REQUESTED THAT IMAGES OF THE ORIGINAL PACKAGING AND DETAILS OF THE PACKAGE WEIGHT AND HEIGHT. UNFORTUNATELY; I HAD ALREADY DISPOSED THE BOX AND THERE IS NO WAY TO RETRIEVE IT. AT THIS POINT CUSTOMER CARE STATED THAT THEY ARE UNABLE TO HELP. THIS WAS MY FIRST PURCHASE AND BY FAR THE WORST EXPERIENCE WITH ANY CUSTOMER CARE SERVICE I'VE COME ACROSS.
Claim your business profile now and gain access to all features and respond to customer reviews.
Luxury is not just a word. Luxury is an experience. A feeling you get when you buy something from us. Our mission is to provide our customers with an experience they'll never forget. MAXAROMA offers a wide range of high quality products from niche and artisan brands to selected designers. We also provide free standard and second day shipping in the U.S.
