I have been a regular customer of Max, but my recent experience at this outlet was extremely disappointing. I purchased a pair of loafers from this location, and within just two days, the shoes started showing visible quality issues, including discoloration and marks. Despite not using them for even seven days, the condition deteriorated further, making them unwearable.When I visited the outlet to address the issue, the staff was unhelpful and dismissive. Instead of resolving my concern professionally, they seemed to avoid accountability and provided no satisfactory solution. Their lack of concern for customer satisfaction and poor service has left a negative impression.I do not recommend purchasing shoes from Max, especially from this outlet. Their approach to quality and customer service needs significant improvement.
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