Review Time
I placed an order with Maxfasion and requested a refund 25 days ago. Since then, I have called multiple times and sent several emails, but all I keep getting is the same copy-paste response: "We have raised your complaint and will respond soon."
No refund. No timeline. No proper explanation.
This is completely unacceptable. A refund should not take this long, and repeating the same automated response every time a customer follows up is not customer service — it is just buying time.
I genuinely hope Maxfasion sorts this out, but based on my experience so far, I would strongly advise others to think twice before ordering. If something goes wrong, do not expect a quick or helpful resolution.
I placed an order with Maxfasion and requested a refund 25 days ago. Since then, I have called multiple times and sent several emails, but all I keep getting is the same copy-paste response: "We have raised your complaint and will respond soon."No refund. No timeline. No proper explanation.This is completely unacceptable. A refund should not take this long, and repeating the same automated response every time a customer follows up is not customer service — it is just buying time.I genuinely hope Maxfasion sorts this out, but based on my experience so far, I would strongly advise others to think twice before ordering. If something goes wrong, do not expect a quick or helpful resolution.
I am writing to express my deep disappointment regarding the poor service I received for my recent online order in max online.I had placed an order for 4 items, but I received only 2 items, even though I have already paid the full amount for all 4 products. This has caused me a lot of inconvenience, stress, and disappointment.This kind of service is highly unprofessional and unacceptable from a reputed brand like Max. I trusted your online platform, but this experience has made me feel upset and regret choosing Max online shopping
I placed an order and received it two days later, but it wasn't what I ordered. The color of the pants was different from what I had ordered. I contacted them via email, and they told me to send them photos, which I did. No one responded, and no one contacted me again after they realized their mistake. Is this your after-sales service for a large store like yours? Unfortunately, I don't see this as respect for the customer. The service is poor, and there are many mistakes. I don't recommend anyone buy online from this store.
I received my order and i wanted to exchange the size but the order status is"shipped" instead of delivered... Had a word with customer care but no solution than I sent email again no solution.. Im waiting for delivered status so that I can proceed for my size exchange... This is my last purchase from Max
I ordered 17 items. Ot was supposed to be sent in two shipments I only received one item. Immediately after that one item was delivered I got an email that said everything was delivered. When I call customer servive they just keep on saying "we are escalating the matter". They never sent the second shipment with the other 16 items. When I called customer service the last time, they hung up on me while I was talking! Worst customer service and deliver experience!! I will never order here again!!
Until today I was satisfied with the products of this company and the service as well, but today I was disappointed with the service, yesterday I bought a top and I needed to try it on at home to understand if it matches the suit, before buying I asked if I could return it tomorrow if the top doesn't fit, the seller said yes without any problems, but when I went to make a return, it turned out that only the manager makes returns and he doesn't work on Sundays, what kind of misunderstanding is this, this is the first time I've encountered something like this, I live three hours away from the shopping center and was supposed to return home on Sunday but had to stay one more night to make a return. I think this is not the right attitude towards customers, especially regular ones.
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