The incident occurred at the end of June, and as of mid-December, the repair and claim remain incomplete. Communication from the insurer has been terrible, often unresponsive and unhelpful. Despite an auto-reply promising responses within two business days, replies typically took over ten days, if they came at all, and rarely addressed our concerns. Our adjuster seemed overwhelmed, sending emails meant for other claimants and ignoring our questions. The restoration company showed similar issues. While their coordinator was reasonably responsive, the project manager and field team were disorganized, missing agreed start dates and failing to meet completion promises. Due to these lapses and poor communication, our tenant had to move out again. The adjuster has not kept us informed about payments or what to expect next, leaving us uncertain about timelines and approvals, creating a very stressful process.
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