Review Time
My experience with the provider was very disappointing. An agent arranged coverage for my home, and I was shocked to discover my policy with them only after my basement flooded. What followed was one of the worst experiences I’ve had with insurance. The response from the provider was painfully slow, filled with delays and contradictory information. My young children and I spent an entire weekend in freezing conditions without heating or hot water after the flooding, which was incredibly stressful. I attempted to reach out for help repeatedly but found the representative mostly unavailable. When I did get through, there was a complete lack of empathy or urgency. Overall, this experience left me feeling unsupported, ignored, and deeply frustrated. I cannot recommend this provider due to their lack of responsiveness and compassion in an emergency.
I had a very disappointing experience with the service. I used an agent to arrange coverage for my home and was shocked to find out my policy was with them only after my basement flooded. What followed was one of the worst experiences I’ve ever had with insurance. The response from the provider was extremely slow, with constant delays and conflicting information. My young children and I spent an entire weekend in freezing conditions without heating or hot water after the flooding, which was incredibly stressful. I tried to reach out for assistance repeatedly, but the representative was often unavailable and showed no empathy or urgency. Overall, I felt unsupported, unheard, and extremely disheartened. I cannot recommend this service based on their lack of responsiveness and compassion during a critical situation.
The incident occurred at the end of June, and as of mid-December, the repair and claim remain incomplete. Communication from the insurer has been terrible, often unresponsive and unhelpful. Despite an auto-reply promising responses within two business days, replies typically took over ten days, if they came at all, and rarely addressed our concerns. Our adjuster seemed overwhelmed, sending emails meant for other claimants and ignoring our questions. The restoration company showed similar issues. While their coordinator was reasonably responsive, the project manager and field team were disorganized, missing agreed start dates and failing to meet completion promises. Due to these lapses and poor communication, our tenant had to move out again. The adjuster has not kept us informed about payments or what to expect next, leaving us uncertain about timelines and approvals, creating a very stressful process.
From the very first phone call, the representatives at the company were courteous and highly responsive. They transformed a typically stressful experience into a hassle-free process with their professionalism and calm reassurance.
The response time from the case manager is very slow to nonexistent. It takes a full month to hear anything. I only receive updates after weeks of trying to contact her. Last we spoke, she mentioned it should be resolved soon, but it’s been another full month. Someone else has now contacted me, acknowledging the issues, and promised that a new adjuster would reach out.
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