The internet service works well until it doesn't. When there's an outage, reaching a representative to report the issue is nearly impossible, leaving you stuck with automated systems. It's frustrating that they quickly suspend service for an overdue bill, but take their time to fix their own issues. They are quick to collect payments but slow to provide the service you're paying for. The priorities in customer service seem entirely misplaced.
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Maxis Communications or Maxis Berhad is a communications service provider in Malaysia.
