I would like to document my bad experience with Max life term policy which i had taken 3 years back. As per the policy i am eligible to opt for a voluntary top up. As per policy bond, The top-up is possible during special occasion or during policy anniversary. I have been following up with Max life for last 30 days and they have been procrastinating on giving clarity saying i should contact them 5 days before policy anniversary day which is on 31st Oct. Though this doesnt made any sense, i had written to the on 25th Oct but got a standard response stating that they will revert in 3 days but even after 10 days, no response. This clearly shows they are taking customers for granted and don't want existing customers to increase their life cover. I believe the core values of customer service that i see in their website is just a catchy statement but they do not practice what they say. So i urge others to think before you take the policy from Max life, especially term policy
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Max Life Insurance Company Limited is a leading life insurance company in India founded in 2001. It is a Joint Venture between Max Financial Services Limited and Axis Bank Limited.
Max Financial Services Ltd. is a part of the Max Group, an Indian multi business corporation.
Max Life offers comprehensive protection and long-term savings life insurance solutions, through its multichannel distribution including online, agency and third party distribution partners.
Max Life has built its operations over almost two decades through need-based sales process, a customer-centric approach to engagement & service delivery and trained human capital.
As per Max Life public disclosures for the FY 2020-21, it has a total sum assured of Rs.10,87,987 Crore and Assets under management(AUM) of Rs.90,407 Crore. Also, as per their Annual audited financials for the FY 2020-21, they have a claims paid ratio of 99.35% which is one of the highest in the industry.
For more information, please visit the Company's website at www.maxlifeinsurance.comSee more